Executive Overview
Time · Quality — efficiency (%) and scale (absolute) side by side
Avg Time to Delivery
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Undelivered Orders (Past SLA)
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📦 Order Lifecycle — Avg Time Between Stages (Business Days)
End-to-end flow with clear ownership. TC/ShipBob handles fulfillment; Global-E handles international shipping.
Global On-Time Performance
Bubble size = parcel volume · Color = on-time rate · Hover for details
≥80% OT
60–80% OT
<60% OT
📦 Standard Courier (EPG)
⚡ Express (DHL)
📡 Carrier Performance (Extracted from Tracking URLs)
Real carrier identity parsed from tracking URL domains — EPG (epgtrack.com), DHL Express (mydhl.express.dhl)
Weekly Volume & On-Time Rate
Bars = parcels (Standard blue, Express green), Line = on-time % (orange)
Delivery Status Breakdown
Waterfall: total → delivered → on-time → delayed → in-transit
Standard vs Express — Volume & On-Time
Efficiency (%) alongside scale (absolute)
Pipeline Stage Duration (Business Days — Global-E provided)
Business-day gaps from Global-E data · Fulfilled→Hub ≈ 0d (hub = ShipBob, same location)
Top 10 Destinations
By parcel volume — bar color shows on-time rate (green ≥80%, amber ≥60%, red <60%)
⚠️ Lanes Needing Attention
Countries with on-time rate below 60% — sorted worst first
Lane Performance
Country-level delivery metrics — efficiency (%) and scale (absolute) side by side
Top Countries by Volume
Sorted by parcel count — click headers to re-sort
| Country ↕ | Parcels ↕ | % of Total ↕ | Delivered ↕ | On-Time Rate ↕ | Delay Rate ↕ | In-Transit ↕ | Avg C2D (BD) ↕ | P90 C2D (BD) ↕ | Standard ↕ | Express ↕ |
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On-Time Rate by Country (Top 15)
Golden = on-time rate · sorted highest → lowest
Avg Transit Days by Country (Top 15)
Business days from order to delivery · sorted longest → shortest
Weekly C2D by Country
Avg click-to-deliver (BD) per week vs customer-facing promised transit — click headers to sort
| Week ↕ | Parcels ↕ | Delivered ↕ | Avg C2D (BD) ↕ | Promised Transit (BD) ↕ | Δ Gap ↕ | On-Time % ↕ | P90 C2D (BD) ↕ |
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Delivery Time Distributions
Full distributions, not just averages — see where the long tails are
Overall Transit Time Distribution
Business days from order created to delivery — all parcels
Standard Courier Distribution
Transit time histogram
Express Distribution
Transit time histogram
Shipping Method by Country (Top 15)
Standard Courier (blue) vs Express (green) — which markets rely on which method?
Transit Time by Country (Top 10)
P10 (golden) + P90 (red) range · sorted widest range → narrowest · P10 = fastest 10% threshold
EDD Accuracy — Estimated vs Actual Delivery
Negative = delivered early, Positive = delivered late vs EDD
Pipeline Stage Distributions
Business days at each stage — Awaiting GE Pickup (blue), GE Transit → Delivery (golden)
All metrics calculated in business days (Mon–Fri, matching Global-E methodology).
All metrics calculated in business days (Mon–Fri, matching Global-E methodology).
EDD Accuracy Breakdown
Waterfall: total delivered → early → on-time → late
Quality & Exceptions
Stuck parcels, exception root causes, controllable vs uncontrollable
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Exception Data Coverage Gap
Exception Types
Top exception descriptions with counts
Stuck Parcels by Country
In-transit parcels grouped by destination
Stuck Parcel Aging Breakdown
How long have undelivered parcels been waiting?
Undelivered Order Status Pipeline
Where are the non-delivered parcels stuck? (Excludes delivered orders)
Exception Root Cause Breakdown
Exception types with country drill-down — click a bar to see top 5 countries
← Click an exception bar to see country breakdown
Last Event Descriptions (Undelivered Parcels)
Most recent tracking event for stuck parcels — helps identify where they're blocked
Monitor — Stuck Parcels (≥7 Days)
Undelivered parcels ordered 7+ days ago — recently shipped excluded.
| Order ID ↕ | Country ↕ | Method ↕ | Order Date ↕ | Days Since ↕ | Status ↕ | Last Event ↕ | Exception ↕ | Tracking |
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Recommendations
Data-driven insights — what's working, what needs attention, and next steps
📐 EDD Recalibration — Per-Lane Treatment Plan
Current EDD vs recommended (P85 of actual transit). Green = OT gain, Red = OT loss if adopted.
| Country | Method | Carrier | Volume | P50 | P85 | Current EDD | Rec. EDD | Current OT% | Projected OT% | OT Gain |
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Shipment Detail
Individual parcel-level data — filter, search, sort, and export
| Order Date ↕ | Order ID ↕ | Merchant ID ↕ | AWB ↕ | Country ↕ | Method ↕ | Order Status ↕ | Delivery ↕ | C2D (BD) ↕ | EDD Gap ↕ | Days Since ↕ | Tracking |
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